Help Center
Answers to the questions we hear most. Can’t find what you need? Contact us.
.sanki-faq { max-width: 760px; margin: 0 auto; } .sanki-faq details { background: #fff; border: 1px solid #EAE2D6; border-radius: 10px; padding: 16px 20px; margin-bottom: 12px; } .sanki-faq summary { cursor: pointer; font-weight: 600; color: #36312B; } .sanki-faq p { margin: 10px 0 0; color: #8A7F72; }How long does shipping take?
Most orders arrive within 7-20 business days. You’ll receive a tracking number by email once your order ships.
How much does shipping cost?
Standard shipping is $5.99 per order, and shipping is free on orders over $49. A small surcharge may apply to remote areas.
What payment methods do you accept?
We accept PayPal and major credit/debit cards. Additional local payment options are coming soon.
How do I return an item?
You can request a return within 7 days of delivery. Email us at support@sanki.cloud with your order number — see our Returns & Refunds page for details.
Do I have to pay customs or import duties?
Prices on our site do not include import duties or taxes. These are the buyer’s responsibility and may be collected upon delivery.
How do I track my order?
Once your order ships, we email you a tracking link. Allow 1-3 days for tracking to update after shipment.
Can I change or cancel my order?
If your order hasn’t shipped yet, email us as soon as possible and we’ll do our best to change or cancel it.