Returns & Refunds

Returns & Refunds

Last updated: August 14, 2026

We want you to love what you ordered. If something isn’t right, here’s how our 7-day return policy works.

Return Window

You may request a return within 7 days of delivery for most items.

Conditions

• Items must be unused and in original packaging.
• Personal-care items (e.g., opened cosmetics) and final-sale items are not returnable.
• Return shipping costs are the buyer’s responsibility unless the item arrived damaged or defective.

How to Start a Return

1. Email us at support@sanki.cloud with your order number and reason.
2. We’ll reply within 1-2 business days with return instructions.
3. Ship the item back and share the tracking number with us.

Refunds

Once we receive and inspect your return, we’ll process the refund to your original payment method within 5-10 business days. You’ll receive an email when it’s done.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos — we’ll make it right with a replacement or full refund, including shipping.